FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Everything you need to know about our repair workflow, transparent pricing, and how we care for your equipment.
How long does computer diagnostics usually take?
We usually finish standard diagnostics within 24 hours of receiving the device. We check the power circuits, memory integrity and drive condition to find the exact cause.
Do I have to pay if the device cannot be repaired?
We give an honest initial assessment. If a repair does not make economic sense or the parts are no longer available, we explain the situation clearly, with no hidden fees.
Do you repair both Windows PCs and Apple Macs?
Yes. We regularly repair desktops, workstations, Windows laptops and MacBooks, including battery replacement and thermal servicing.
Can you recover data from a computer that no longer turns on?
In most cases, yes. Even if the motherboard or power supply has failed, the drive usually survives. We read the files safely and move them to a reliable drive.
Do I need to book before bringing my computer?
You can visit during workshop hours without an appointment, but sending an online request helps us prepare the workbench and diagnostic tools in advance.
Do you provide on-site IT support for companies?
Yes. For offices that need network setup, server maintenance or workstation deployment, we arrange planned or urgent visits.
How much does a repair cost and how is the price set?
The price list shows “from” prices. We quote the final price after diagnostics and agree it with you before work starts. We never start a repair without your approval.
Is the repair covered by a warranty?
Yes. We give a workshop warranty on the work done and the parts installed. We state the warranty terms when you collect the repaired device.
How do you protect my data and personal information?
Files and drives are used only for the work needed and are never passed to third parties. We process request data in line with the GDPR; see the privacy policy for details.
Where is the workshop?
The workshop is in Riga at Elijas iela 11-1. Opening hours and contacts are at the bottom of the page.
Have a specific hardware issue?
Send us a quick description of the device and symptoms for an immediate preliminary review.
Request a repair