1. Data Controller and Contact Information
The data controller responsible for personal data processing through this workshop and website is:
Company: SIA "KS Partneri"
Registration Number: 40003958217
VAT Number: LV40003958217
Legal Address: Elijas iela 11-1, Rīga, Latvija
Email: kspartneri@gmail.com
Phone: +371 29627627
2. What Data We Collect
We only process personal data that you provide voluntarily when submitting a repair request, seeking technical consultation, or entering into a service agreement.
Through the repair request form: contact name, email address, phone number, device type and model, detailed problem description, optional attached photos or files, and explicit consent confirmation.
When contacting us via phone, email, or WhatsApp: phone number, email address, message correspondence, device details, and the date and time of communication.
Technical browser storage: essential data stored locally within your browser to support site functionality (such as chosen interface language and cookie consent status).
3. Purposes and Legal Basis of Processing
Service request handling and contract performance (GDPR Art. 6(1)(b)): to communicate regarding your service inquiry, perform hardware diagnostics, agree on pricing estimates, execute repairs, and return equipment.
Consent (GDPR Art. 6(1)(a)): where you provide explicit prior consent, such as loading third-party interactive maps. You may withdraw consent at any time.
Legal obligations (GDPR Art. 6(1)(c)): compliance with binding laws of the Republic of Latvia, including accounting records, financial reporting, and statutory warranty documentation.
Legitimate interests (GDPR Art. 6(1)(f)): protecting our legal interests in case of dispute, maintaining workshop service history and warranty records, and preserving technical system security.
4. Data Retention Period
We retain personal data only for as long as necessary to fulfill the purposes for which it was gathered, or as required by applicable statutory regulations.
Inquiry and repair records are stored during the active order lifecycle and applicable warranty period, as well as for resolving potential warranty inquiries.
Accounting and billing records (invoices, receipts) are maintained strictly according to the Law on Accounting of the Republic of Latvia and applicable tax regulations.
Once retention periods expire or legal grounds no longer apply, personal data is securely deleted or permanently anonymized.
5. Data Recipients and Transfers
We do not sell, rent, or unauthorizedly disclose your personal data to third parties.
Data may only be shared with trusted service providers (data processors) strictly required for site operation and service fulfillment: website hosting and infrastructure providers, email platforms, and accounting software vendors.
Transfers outside the European Union / European Economic Area (EU/EEA) do not take place unless using certified global service providers subject to GDPR safeguards (such as European Commission Standard Contractual Clauses).
6. Your Rights and How to Exercise Them
Under the GDPR, you have the following rights regarding your personal data:
Right of access: obtain confirmation whether your data is processed and request a copy.
Right to rectification: request correction of inaccurate or incomplete personal data.
Right to erasure ('right to be forgotten'): request deletion when data is no longer necessary or legal obligations permit.
Right to restriction and objection: restrict processing or object to processing based on legitimate interests.
Right to data portability: receive provided data in a structured, commonly used, machine-readable format.
Right to withdraw consent: revoke consent at any time without affecting lawful processing prior to withdrawal.
To exercise your rights, please contact us by email. We will review and respond to your request within one month in accordance with GDPR provisions.
7. Cookies, website analytics and security
Necessary cookies: the website uses technical cookies that remember your selected language and your cookie choice. They are required for the website to work (Art. 6(1)(f) GDPR, Latvian Electronic Communications Law).
Website analytics (only with consent): if you agree to statistics in the cookie banner, we use Google Analytics 4 (Google Ireland Ltd.) and Microsoft Clarity (Microsoft Ireland Operations Ltd.). They collect information about how the website is used: pages viewed, device and browser type, approximate location (country/city), the source you came from, and clicks on the phone number, WhatsApp and the request form. Clarity creates anonymised session recordings and heatmaps; data typed into forms is masked. We do not use this data to identify you. Legal basis: your consent (Art. 6(1)(a) GDPR). Until you consent, Google only receives anonymous, cookieless signals via Google Consent Mode v2.
Spam protection: the request form is protected by Cloudflare Turnstile (Cloudflare, Inc.), which processes technical browser data to check that a human is filling in the form (legitimate interest — security).
Transfers outside the EU/EEA: Google, Microsoft and Cloudflare may also process data in the USA. In that case the EU–US Data Privacy Framework and/or the Standard Contractual Clauses approved by the European Commission apply.
Map: the map on the website is a static image; Google Maps only opens if you click the link yourself.
The full list of cookies and retention periods is available in our cookie policy. You can change your choice at any time via the “Cookie settings” link in the website footer.
8. Device and Storage Drive Security in Workshop
We understand the sensitivity and confidentiality of personal data stored on your hard drives, SSDs, and computers.
All client storage drives and files handled during diagnostic, repair, or upgrade procedures are accessed strictly for the requested technical service (e.g., OS installation, virus removal, or authorized data recovery).
We never inspect, duplicate, or disclose your personal photos, documents, or private credentials to third parties. Any temporary diagnostic images or files generated on workshop bench equipment are wiped upon work completion.
9. Policy Changes
We reserve the right to revise this Privacy Policy periodically to reflect service updates, operational changes, or statutory amendments.
The current version is always available on this page, accompanied by the latest revision date.
Data State Inspectorate (dvi.gov.lv)
If you believe your personal data is handled unlawfully, you have the right to lodge a complaint with the supervisory authority of Latvia — Data State Inspectorate (Datu valsts inspekcija):
Request a Repair
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